Terms of Service

Last updated on August 2026

Effective on August 2026

About Hayalo

Welcome to Hayalo.

These Terms of Service ("Terms") govern your access to and use of Hayalo's website, mobile applications, platform, marketplace, products and related services (collectively, the "Platform").

The Platform is operated by HAYALO EVENT & TECH SOLUTION LTD, trading as Hayalo ("Hayalo", "we", "us" or "our").

By accessing, registering for, or using the Platform, you confirm that you have read, understood and agreed to these Terms.

If you do not agree to these Terms, you should not use the Platform.

Eligibility

You may use Hayalo only if you are legally capable of entering into a binding agreement under applicable law.

Where you are acting on behalf of a company, organization, event or entity, you confirm that you have the authority to act on its behalf.

You are responsible for ensuring that all information you provide to Hayalo is accurate and current.

User Accounts

Certain Platform features require you to create an account. You agree to:

  • Provide accurate information.
  • Keep your login credentials confidential.
  • Maintain the security of your account.
  • Notify Hayalo promptly if you believe your account has been compromised or if you suspect unauthorized use.
  • Accept responsibility for activities carried out through your account, subject to applicable law.

Vendor Accounts

Vendors who list products or services on Hayalo are responsible for:

  • Providing accurate product descriptions.
  • Providing accurate images.
  • Setting accurate availability.
  • Complying with applicable pricing rules.
  • Honouring confirmed bookings.
  • Disclosing product or service conditions.
  • Maintaining appropriate quality and safety standards, and complying with applicable laws and regulations.

Product Information

Hayalo aims to provide accurate information about products and services listed on the Platform. However, this information is provided by vendors and may change.

Product photographs, dimensions, colours, specifications and descriptions may differ slightly from the actual item.

Customers should review the listing and booking details carefully before completing a transaction.

Bookings

A booking request submitted through the Platform does not automatically guarantee availability until the booking is confirmed by the applicable vendor.

A booking is confirmed when there is:

  • Confirmation of the booking by the vendor.
  • Payment of a deposit or full amount.
  • Agreement on applicable rental terms.
  • Other information separately required by Hayalo.

Payments

Where payment services are made available through Hayalo, payments may be processed through third-party payment service providers.

Hayalo may display:

  • Rental charges.
  • Delivery charges.
  • Service fees.
  • Taxes.
  • Deposits.
  • Discounts and other applicable charges.

Cancellations and Refunds

Cancellation and refund rights depend on:

  • The specific vendor.
  • The item or service.
  • The booking terms.
  • The timing of the cancellation.
  • Whether delivery or setup has commenced.
  • Applicable Hayalo policies and law.

Delivery, Collection and Setup

Unless otherwise stated, vendors are responsible for fulfilling agreed delivery, installation and setup obligations.

Customers are responsible for providing:

  • Delivery address(es).
  • Access details.
  • Event dates.
  • Other information separately required by Hayalo.

Customer Responsibilities

Customers agree to:

  • Provide accurate booking information.
  • Provide reasonable access to the event location.
  • Use rented items responsibly.
  • Follow reasonable instructions provided by the vendor.
  • Report damage, loss or improper use promptly.
  • Not misuse, sell, transfer, modify or unlawfully use rented items.

Vendor Responsibilities

Vendors agree to:

  • Honour confirmed bookings.
  • Provide products consistent with their listings.
  • Maintain accurate availability.
  • Communicate professionally.
  • Honour agreed prices.
  • Deliver products in an appropriate condition.
  • Comply with applicable laws.
  • Maintain appropriate insurance where reasonably applicable, and resolve legitimate customer complaints promptly.

Reviews and User Content

Users may be permitted to submit reviews, photographs, comments or other feedback.

By submitting content to Hayalo, you confirm that:

  • You have the right to submit it.
  • It does not infringe any third party's rights.
  • It is not fraudulent, offensive or unlawful.
  • It does not contain confidential information that you do not have permission to disclose.

Prohibited Activities

Users must not:

  • Use Hayalo for fraudulent transactions.
  • Attempt to circumvent Hayalo fees or transaction processes.
  • Interfere with Platform security or access it without authorization.
  • Upload malicious software.
  • Attempt unauthorized access to accounts or systems.
  • Impersonate another person or entity.
  • Use Hayalo for unlawful activities.
  • Use the Platform in a manner that could damage Hayalo, its vendors or other users.

Intellectual Property

The Hayalo name, logo, software, platform design, text and other Platform materials are owned or licensed by Hayalo unless otherwise stated.

You may not copy, reproduce, modify, distribute or create derivative works of Hayalo intellectual property without our prior written permission.

Vendor content remains the property of the vendor unless otherwise stated. Vendors grant Hayalo the rights necessary to display and promote such content on the Platform.

Third-Party Services

Hayalo may integrate with third-party services including:

  • Payment providers.
  • Messaging providers.
  • Maps.
  • Logistics providers.
  • Analytics services.
  • Other technology providers.

Platform Availability

We aim to keep Hayalo available and reliable, but cannot guarantee uninterrupted access.

The Platform may be unavailable because of:

  • Maintenance.
  • Upgrades.
  • Technical failures.
  • Internet disruptions.
  • Third-party service interruptions.
  • Security incidents or circumstances beyond our reasonable control.

Disclaimer

To the extent permitted by applicable law, Hayalo does not guarantee that:

  • Every vendor will be available at all times.
  • Every listing will be accurate.
  • Every product will perform perfectly.
  • The Platform will always operate without interruption.
  • Every transaction will meet a user's particular expectations.

Limitation of Liability

To the maximum extent permitted by applicable law, Hayalo shall not be liable for indirect, incidental, special or consequential losses arising from use of the Platform.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

Where applicable, Hayalo's liability in relation to a particular transaction shall be limited to the amount actually paid by the customer in connection with that transaction, subject to applicable law and the specific circumstances.

Indemnity

To the extent permitted by law, you agree to indemnify Hayalo, its officers, employees and affiliates against claims, losses, liabilities, costs or expenses arising from:

  • Your violation of these Terms.
  • Your misuse of the Platform.
  • Your infringement of a third party's rights.
  • Your breach of any obligations relating to these Terms.

Suspension and Termination

Hayalo may suspend or terminate access to an account where we have a reasonable belief that:

  • These Terms have been breached.
  • Fraudulent activity has occurred.
  • The Platform is being misused.
  • Suspension is required by law.

Privacy

Your use of Hayalo is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose and protect your personal information.

Changes to These Terms

Hayalo may update these Terms from time to time.

Where material changes are made, we may provide reasonable notice through the Platform or other appropriate means.

Your continued use of Hayalo after updated Terms take effect constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

Any dispute shall first be addressed through good-faith negotiation.

Where a dispute cannot be resolved amicably, the parties may pursue appropriate dispute resolution mechanisms in accordance with applicable Nigerian law.

Contact

For questions regarding these Terms:

Hayalo (operated by HAYALO EVENT & TECH SOLUTION LTD)

Address: 14 Pengar Street, Ejigbo, Ikeja

Email: contact@hayaloapp.com | support@hayaloapp.com

Phone: +234 916 306 3624

Website: www.hayalo.com